Shipping Policy

Shipping Policy


Thank you for visiting and shopping at DIYSupplies. Following are the terms and conditions that constitute our Shipping Policy.


In store collection

We do not offer in store collection please select a delivery option.


Shipment processing time


All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Orders must be placed before 2pm for same day despatch.

We post all orders from our UK address.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Estimated delivery time

Shipment cost

Royal Mail First Class

2-3 business days


Royal Mail Special Delivery

Next Business Day

Calculated at checkout


Delivery delays can occasionally occur please contact us if you have not received your order within the specified timeframe.


We currently only ship to addresses within the U.K.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped, if you chose the Royal Mail special delivery option at checkout you will also receive a tracking number(s). The tracking number will be active within 24 hours.

All orders are shipped from our UK address. 

Customs, Duties and Taxes

DIYSupplies is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).




DIYSupplies is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy


We currently do not ship outside the U.K.